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Unlike the old “break-fix” IT Support model, our Managed Services align the interest of the service provider with those of the client – namely you. Both parties desire for the client’s network to be absolutely stable – because they both lose money when anything goes wrong. In the event of downtime, you lose productivity, while we lose our most precious resource – technical support time. As a result of this alignment, we are incentivized to work harder and smarter to ensure that your network remains 100% stable.
Stratosphere Networks develops and implements B2B IT solutions, both on-premise as well as on hosted solutions, while retaining IT infrastructure at all levels. They have a robust and scalable cybersecurity framework that empowers in-house IT to monitor and manage response and remediation to incidents. Their core solutions include SIEM, managed detection and response, SOC services, virtual CSOs, and other managed security services, along with HIPAA and industry regulation compliance
Thought Leadership: These firms typically offer thought leadership as well as labs and innovation centers that allow a business to gain access to expertise and resources that might otherwise be unavailable. This might include knowledge of Internet of Things (IoT) systems, AI and machine learning, robotics, and a more integrated digital framework that supports innovation and change. If your organization is looking to harness the full power of digital technology, it’s vital to understand how a services firm can guide you along the journey.
The firm has a scientific community that assembles 150 top researchers, engineers and others within the firm to provide a cross-functional approach to digital innovation and disruption. Atos is among only a few IT services providers that operate a quantum computing advisory group. It specializes in developing quantum machine learning algorithms and producing next generation architectures and quantum safe cryptography. It operates a complete programming and simulation environment for software development, education and training. The firm boasts an impressive array of partners, including Google Cloud, Dell EMC, VMware, Microsoft, RSA, SAP, Cisco, AWS, Oracle, Citrix, Salesforce, IBM, F5, Juniper Networks and HP.

This is a great primer on MSPs, and your insight on the MSPs struggle to stay relevant in a world where the adoption of X-as-a-Service is mainstream. End customers are led to a false sense of security, often believing the protection of data and configurations are minded by the XaaS provider. That's where we see the greatest potential for MSPs to grow into - efficiently servicing the Services and devices that traditional RMMs currently don't have visibility into. The opportunity to manage a customer holistically is huge if MSPs achieve the right automation.


BetterWorld Technology, LLC is an IT managed services provider. Located in Reston, Va., with additional offices in Chicago and Atlanta, their team of over 10 serves small and midmarket businesses in industries such as nonprofit, healthcare, and business services. Additional services include IT strategy consulting, IT staff augmentation, and cybersecurity. They were founded in 2003.

For over eight years, LME Services has been providing IT support for an accounting firm. They have applied their technical expertise uniformly to their services, including server assistance, hosting, and security. LME Services rapidly responds to mitigate any technical emergencies that arise. The client particularly appreciated the team's consistent reliability. 


Essentially, Managed IT Services is taking your IT needs and handing it off to a third party organization – one that specializes in taking care of the responsibilities that come along with this. These organizations are known as Managed Service Providers, or MSPs. They will either become your business’s IT department or, depending on your company’s size, can supplement your current IT department.
KDG was hired by a liberal arts college to redo the client's website using WordPress and create a mobile site. KDG supplied the client with full design, development, and hosting services, even as it continues to monitor and maintain both websites. KDG's work awarded its client a B+/A by the National Research Center for College & University Admissions, and the website would have earned higher marks but for budgetary constraints.
The commoditization of basic managed services has compelled managed services providers to differentiate their offerings. One popular direction is managed security services. Customers increasingly demand IT security assistance from their service providers. Accordingly, services providers are developing managed security services practices or partnering with security vendors to provide cybersecurity services.
Impac is a qualified full-service consulting company that specializes in Oracle products. To serve a large customer base in the Pacific Northwest and Western Canada, they leverage their core competencies in strategy, planning, installation, implementation, training, and ongoing support of Oracle solutions. For managed cloud services, their accredited professionals work 24 hours a day to ensure the server of their clients and the applications they host achieve optimum performance
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