A Managed services package can range from managing small technical needs to outsourcing all complex technology and IT needs. Managed Service Provider like Fridell Solutions takes ongoing responsibility for 24-hour monitoring, IT problem resolutions within a business environment, and setting up tools and techniques for successful business continuity.
LTI is headquartered in Mumbai, India. A core philosophy for LTI is “Operate, To Transform.” It focuses on an organization becoming an “automation native” rather than addressing automation issues ad hoc. Operate, To Transform is a business and IT framework that allows organizations to pivot quickly and maintain a continuous business transformation function. This approach incorporates a 4D model that extends across four dimensions: operations, landscape, business process KPIs & end user personas.
Managed service providers monitor, supervise and secure outsourced network or application procedures on behalf of the organizations that are using those services. MSPs have specialized infrastructure, human resources and industry certifications, and they provide 24/7 monitoring and provisioning of additional services for their clientèle. MSPs that provide servers and network services have massive data center facilities, which can host a number of different Web applications, private enterprise or vertical software applications, and simultaneously interconnect networks through virtual private networking to many different sourcing organizations and individuals.
In House—the process where an organization hires its own IT service providers and pays their salary, benefits, and further training, as well as the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system as well as an inability to grow.
Red Key Solutions is an IT solutions provider based in White Plains, N.Y. They were founded in 2002 and have a team of 15 employees. They specialize in IT strategy consulting, IT managed services, and cloud consulting to help their clients manage everything from long term strategy to getting past the little tech roadblocks that every company experiences as they grow.
What did that say about cybercriminal understanding of the average MSP? That MSP is just like every other small business organization out there — a small victim with little capacity to pay out for ransomware recovery. This mantra began to change late last year as MSPs began to be leveraged as the initial infection vector of their larger clients. The Texas ransomware attacks were the first highly publicized examples that served as the catalyst, but certainly weren't the last.
For over eight years, LME Services has been providing IT support for an accounting firm. They have applied their technical expertise uniformly to their services, including server assistance, hosting, and security. LME Services rapidly responds to mitigate any technical emergencies that arise. The client particularly appreciated the team's consistent reliability.
Infosys operates 10 innovation hubs and digital studios on four continents. These allow businesses to explore digital technologies such as IoT, AI, machine learning, wearables, experimental interfaces and more. Infosys has established a broad set of partners that allow organizations to develop intellectual property (IP) and leading-edge technology solutions. Top partners include: Adobe, AWS, EMC, GE, Google, HP, IBM, Microsoft, NTT, SAP, Salesforce, ServiceNow and VMware.
The firm operates Experience Centers that help bring ideas and technologies to business fruition. PwC operates in 158 countries. PwC focuses on fueling innovation and developing new products, services and ways of doing business through immersion and acceleration labs, emerging technology visioning and prototyping, rapid prototyping and other business and IT development frameworks.
KDG was hired by a liberal arts college to redo the client's website using WordPress and create a mobile site. KDG supplied the client with full design, development, and hosting services, even as it continues to monitor and maintain both websites. KDG's work awarded its client a B+/A by the National Research Center for College & University Admissions, and the website would have earned higher marks but for budgetary constraints.
In terms of MSSPs future, I think that we're only now seeing the tip of the iceberg. The reality is that cybersecurity is becoming increasingly more complex, expensive, and essential. I've covered a number of these angles in a recent article https://silentbreach.com/blog_article.php?post=33 . The upshot is that, as you've correctly pointed out, MSSPs are just much more efficient than a typical in-house IT team.
2020 has seen a steady and continued trend of continued attacks against MSPs. Unfortunately for many SMBs, they have been brought into a new reality: They are included as victims by inheritance through their use of MSPs, often through no fault of their own. These SMBs are stuck in an ultimate catch-22. As they are far too small to effectively invest in their own IT management, partnering with an MSP makes sense. Yet this partnership can be fraught with new risks, many of which the SMB sector itself doesn't fully recognize.
Again, this is great for the budget conscious business owners. The upfront cost of having to purchase all of the tools needed for these services would be a huge blow to your budget. Having a MSP that you can rent (or lease) the necessary equipment and tools saves you that money. All while being able to hand off the responsibilities to an expert organization, keeping your time open to handle your normal day to day duties.
Deadquartered in Paris, Atos has a presence in 73 companies under the brand names Atos, Atos Syntel, Unify and Worldline. It focuses heavily on AI, cybersecurity, high performance computing (HPC), data center transformation and cloud integration. The company focuses on several key areas of digital transformation, including AI, Industry 4.0, IoT, cognitive computing and data analytics, cybersecurity, cloud solutions and next-gen infrastructure.